Frequently Asked Questions
Everything you need to know about creating your dream home with Habitat Home and Garden.
What are your standard shipping times for large furniture items?
Most in-stock furniture items are processed within 3-5 business days. Delivery typically takes 2-4 weeks depending on your location and the specific white-glove service requirements.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee, which includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We accept returns on most items within 30 days of delivery. Items must be in original condition. Please note that custom upholstery and final sale items are non-returnable.
Are your wood products sustainably sourced?
At Habitat Home and Garden, we prioritize sustainability. Many of our collections feature reclaimed wood or timber sourced from FSC-certified forests to ensure environmental responsibility.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. For large freight shipments, our delivery partner will contact you directly to schedule a convenient delivery window.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program. Qualified interior designers, architects, and real estate developers can apply on our website to receive exclusive pricing and personalized service.